Refund & Cancellation Policy

Effective & Last Updated: November 2026

1. Instant 1-Click Cancellation (Zero Lock-In)

All Dropvex VIP plans (Monthly €14.90/mo and Annual €119.00/yr) can be cancelled at any time without penalty:

• Directly in 1 click via the Stripe Customer Billing Portal link included in every payment receipt; or
• By sending a brief email from your registered address to support@getdropvex.com.

Once cancelled, no future charges will ever be made, and your VIP real-time access remains active through the end of the current paid period.

2. 14-Day Money-Back Guarantee for New Subscribers

We want every subscriber to be confident trying Dropvex. If you are a first-time subscriber and are not satisfied with the platform, you may request a 100% full refund within 14 calendar days of your initial subscription charge by emailing support@getdropvex.com.

3. Refund Processing Timeline

Approved refunds are issued immediately by EXPERTA LLC back to the original payment method (Visa, Mastercard, Apple Pay, or Google Pay) via Stripe and typically appear on your bank statement within 5 to 10 business days depending on your card issuer.

4. Duplicate or Accidental Charges

Any accidental duplicate billing reported to support@getdropvex.com is refunded in full within 24 business hours—please contact us directly before opening a bank dispute so we can resolve your request immediately.